Refund and Returns Policy

Refund Eligibility

Only unopened items are eligible for refund consideration. Once a product is opened or used, it may no longer qualify for a refund. All our samples/decants are custom-made per order and cannot be refilled due to hygiene reasons. Therefore, all finalized sales are considered non-refundable.

We strongly recommend sampling before purchasing to ensure compatibility with your fragrance preferences.

Damaged Products

Refunds will not be issued if the bubble envelope is broken. Similarly, damage to the bubble wrap inside the box disqualifies the package from a refund. If a return is initiated due to other damages, we will inspect the product and then make a decision accordingly.

Misunderstandings Regarding Products

If a customer mistakenly expects a full perfume bottle instead of a decant, a refund will not be issued. Our business model is clearly described on Aromixx.lk and our social media platforms.

Complaints About Authenticity of Scent

If a customer questions the scent’s authenticity, they must visit our Warehouse. This enables us to verify and demonstrate the authenticity of our premium, original perfume decants.

Refund Request for Online Orders

If a refund is requested after placing an online order but before delivery, the process will take approximately 3–8 business days.

Change of Mind

We do not process refunds for a change of mind after the product has been delivered. Please ensure commitment before placing your order.

Processing Time

Approved refunds will be processed within 3–7 business days. The time for funds to reflect may vary based on your payment method and banking institution.

Return Costs

Unless the product was damaged or incorrect upon delivery, the customer is responsible for return shipping costs.

Final Sale Items

Items marked as “Final Sale” or “Non-Returnable” are not eligible for refunds or exchanges.

Documentation

All returns and refund requests must include the original receipt and any relevant documentation to expedite the process.

Contact

For further queries or clarifications, please contact our customer service team via our website Aromixx.lk or call 075 743 4176. We are here to assist you promptly and efficiently.